Resume
Summary
IT professional with 10+ years of experience in network infrastructure, systems administration, and technical support, currently working in an MSP environment in the Los Angeles area. Specialized in networking, Linux, Microsoft 365, virtualization, and hybrid infrastructure — and continuously expanding into automation, cloud, DevOps, and cybersecurity.
I enjoy building reliable systems, documenting technical knowledge, and sharing practical solutions through articles and videos.
Professional Experience
IT Support Specialist — BROAD PC Inc
Los Angeles, CA · Feb 2026 – Present
On-site and remote support across multi-client MSP environments (offices, warehouses, retail), providing Tier 1–2 support and leading client-facing IT projects.
- Networking: Cisco switches, UniFi wireless, VLANs; SonicWall and Meraki firewalls with site-to-site and remote access VPNs for businesses across LA, NY, and Miami
- Cloud: AWS administration (EC2, S3, VPC, IAM, backup and security configuration); Microsoft 365 and Entra ID, including user provisioning and MFA rollout
- Projects: email migrations from on-premises Exchange to Microsoft 365, Intune and Apple MDM deployments, ERP modernization
- Security: endpoint protection and EDR with ESET PROTECT and SentinelOne — threat detection, incident response, and policy enforcement
- Servers and virtualization: Windows Server 2016–2022 (Active Directory, DNS, DHCP, GPO), Hyper-V hosts, Synology NAS backup and disaster recovery routines
- Automation: PowerShell scripting and RMM platforms (NinjaOne, Tactical RMM) for patch management and proactive monitoring
IT Assistant — PC Tech Solutions LLC
Torrance, CA · Oct 2025 – Apr 2026
Technical support for residential and small business environments: hardware repair, OS installation, server upgrades, switch/VLAN/access point configuration, and networked payment systems.
IT Analyst I, Network Administrator — UNESP (São Paulo State University)
Rio Claro, Brazil · Aug 2023 – Aug 2025
Administered and monitored enterprise network environments. Designed and implemented LAN/VLAN architectures, improving segmentation and performance. Managed users, permissions, and services across Windows and Linux, including backups, network services, and security controls.
IT Support Technician — Piracicaba City Hall
Piracicaba, Brazil · Nov 2012 – Aug 2023
Technical support and maintenance for hardware, software, and networks across the municipal school system. OS deployment with imaging tools (Clonezilla), local network installation, backup routines, and specialized accessibility tools (Braille printers, screen readers).
IT Support / Intranet Developer — São Paulo State Police
Piracicaba, Brazil · Feb 2008 – Feb 2011
IT support for critical environments, including the emergency dispatch system (equivalent to 911). Maintained network infrastructure, operating systems, and databases (SQL Server, MySQL, Firebird). Developed internal web applications (HTML, CSS, JavaScript, PHP) to improve help desk workflows.
Certifications
| Certification | Issuer |
|---|---|
| LPIC-2 — Linux Engineer | Linux Professional Institute |
| LPIC-1 — System Administrator | Linux Professional Institute |
| Linux Essentials | Linux Professional Institute |
| Microsoft Certified: Azure Fundamentals (AZ-900) | Microsoft |
Currently pursuing: Cisco CCNA · Microsoft Azure Administrator (AZ-104) · LPIC-3
Education
Bachelor’s Degree in Computer Science Anhanguera College — Piracicaba, Brazil (2009 – 2012)
Core Expertise
- Networking: TCP/IP, subnetting, VLANs, routing, DNS, DHCP
- Firewalls & VPN: SonicWall, Meraki, pfSense, site-to-site and remote access VPN
- Linux Administration (Debian/Ubuntu, Red Hat/Fedora)
- Windows Server, Active Directory, Microsoft Entra ID
- Microsoft 365, Exchange Online, Google Workspace
- Virtualization: Proxmox, VMware, Hyper-V
- Endpoint Management: Microsoft Intune, Apple MDM
- Scripting: Bash, PowerShell
- Monitoring & MSP operations (RMM, SLA-driven support)
Languages
- Portuguese (Native)
- English (Professional Working Proficiency)